Whether it is worth spending forces for active work with ITIL, including the main library and additional materials? Certainly. ITIL library is a source of the necessary and important knowledge practically for each IT specialist and therefore shall be present at a private library along with other books on management. ITIL Foundation is taught in several options, in different languages, and in various regions to the specialists occupied in the most different industries of the industry of an IT. All of them steadily learn something useful on ITIL processes. ITIL Foundation rate, perhaps, deserves to be one of the standard components of the modern curriculum for any professional in the field of an IT.
If to speak about teaching bases of support of an IT and ITSM to different groups of IT specialists, ITIL still remains to the best of complexes of knowledge available for today. Still, a number of basic concepts which even to inexperienced IT specialists help to gain a general idea about functions of technical support were published in the very first books of ITIL and not only. Examples:
to be guided by the customer in case of the solution of tasks of business (own entity or the external customer);
to concentrate on the provision of the integrated services, but not on hardware platforms which are for this purpose used;
to hide from the user of the complexity of the organization of technical support — they shan’t worry him;
to use special tools for the organization of joint operation in teams of technical support;
to expand a scope of tasks of support, to include in their number not only recovery of servicing but also the anticipatory analysis of the root reasons of failures, ensuring readiness and necessary capacities and also other aspects.
All these concepts are still important and are an expression of common sense. Development of ITSM doesn’t lose the relevance, and ITIL acts as an industry management here. Besides, the best practicians of ITIL it is possible to combine with other methodologies, such as Lean for IT, ISO standards and various complexes of knowledge in the field of project management and a strategic management.